Effective date: May 04, 2018

Oktoberfestticketsmunich.com (“Site”), operated by Empire Entertainment and Travel, Inc. (“us”, “we”, or “our”), is a private Atlanta-based corporation specializing in premium seats to high-profile sporting events, concerts, and theatre productions for national and international events around the world. Our company offers seats for a broad spectrum of events. We are not affiliated nor licensed by the Oktoberfest Festival, the Oktoberfest tent operators, or any box office or venue.

The following Purchase Policies (“Terms” or “Agreement”) are presented to facilitate your understanding of and satisfaction with the purchase process with the Site. If you have any questions about the information below, please contact us at +1 (404) 846-8466.

All Oktoberfest reservations are sold at original reservation/ voucher price which can range from 30€ to 85€ per person.   Prices quoted on phone or email, displayed on website, and invoiced are for packages which includes original face value price per reservation, food and beer vouchers, booking fees, service for delivery, acquisition and logistics, translation services, Oktoberfest guide and help desk (the “Package”, “Reservation”, or “Tent Reservation”).  All services are provided from the United States and package items are not sold separately.

By using or visiting this site, Oktoberfesttickets.com, or purchasing packages listed on the Site, or purchasing packages through our customer call center, you expressly agree to abide and be bound by and follow the following Agreement, User Privacy Notice (“Privacy Policy”), Cookies Policy, Buyer Protection Guarantee, as well as all applicable laws, ordinances and regulations. When you make a purchase you represent that you are legally able to enter into this binding contract. If you are under 18, you represent that you are purchasing packages in conjunction with, and under the supervision of, a parent or guardian. The Terms include but are not limited to the following provisions:

  • All orders placed on this Site are considered requests until you receive confirmation of the availability of the reservations and confirmation of your order.
  • All sales are final; there are no cancellations, returns, exchanges or refunds.
  • Confirmed package orders may be filled with comparable or upgraded tent reservations.
  • Site reserve the right to fill your order up to 24 hours before the event.
  • When you purchase a package, you receive our Buyer Protection Guarantee, as detailed below.


All prices on the Site, or quoted via phone or email, are in US Dollars (USD).

When you determine the package you wish to purchase, you fill out the information requested on the Site and submit the information, which acts as an offer to purchase the reservations. Once you submit the order, you cannot cancel or retract it. Upon the submission of the order, a hold will be placed on your credit or debit card for the funds necessary to purchase these tickets and you will receive an email promptly after you place your order. Neither of these actions complete the sale. A completed sale is dependent on the Site’s acceptance of the order and notice of confirmation to you that the order is accepted. Upon the Site’s acceptance of the order, your credit or debit card used in placing the order will be charged.

The Site does not promise that it will be error-free or that it will provide specific results from use of the Site or any Content. The Site and its Content are delivered on an “as-is” and “as-available” basis.  It is the purchaser’s responsibility to verify any possible inconsistency or discrepancy in the reservation location, description and/or price by calling the Site at +1 (404) 846-8466 before the order is placed.  The Site reserves the right to reject an offer to purchase due to such errors and will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

Payment Options:

When you make a purchase on the Site, you grant the Site permission to charge your credit or debit card for the full purchase price of your Package, including but not limited to service and delivery fees as presented in the shopping cart. Visa, Mastercard, Discover and American Express are valid payment methods for Package purchases.  The charge on your credit card statement will appear as “Empire Tickets” or “Empire Entertainment & Travel, Inc.” 

At the Site’s sole discretion other off-line payment methods may be offered.  Call the Site at +1 (404) 846-8466 before the order is placed to inquire about other methods we may offer. 

Fraudulent Use:

To protect you and the Site from fraud, you may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver’s license or federal passport.

Package Purchase Policy:

The Site reserves the right to replace tent reservations with comparable or upgraded reservations. When this occurs, we shall be considered to have fulfilled our obligations under these terms. Whether reservations are “comparable” or “upgraded” are made at the reasonable discretion of the Site.  Should we fail to deliver any confirmed reservation package purchase, our sole obligation or liability shall be limited, unless otherwise required by law, to the return of any payment made by you for the undelivered package. We reserve the right to cancel and refund your order at any time for any reason and will not be liable for any damages of any kind, including without limitation, direct, indirect, incidental, and punitive and consequential damages.  While every reasonable effort will be made to adhere to the advertised Package features, Site reserves the right to change or omit Package features, as it deems necessary, or as deemed necessary by the event organizers, without penalty and in such situations, no refunds, part refunds or alternative offers shall be made.

Buyer Protection Guarantee:

The Site’s Buyer Protection Guarantee means that your transaction will be safe and secure, the package shall be delivered prior to the event, the tent reservations shall be identical, comparable, or better than the reservations you ordered, and the reservations shall be valid and authentic. Your only recourse under the Buyer Protection Guarantee is the return of any payment made for the package.  In the rare instance of a downgrade, as determined at the Site’s sole discretion, you will be notified prior to seats being downgraded, you will be able to cancel your order and receive a refund.  Other than return of any payment made for the Package, the Site will not be liable for any damages of any kind, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

COVID-19 Policy as of  April 15, 2020

If the Oktoberfest 2020 is cancelled due to COVID-19 (Corona Virus),  we will consider this as a postponed event, all completed and paid for purchases will be credited for the 2021 Oktoberfest.  All Purchases will be moved to the corresponding day(s) of the 2021 Oktoberfest.  If corresponding reservations or day(s) are not available then your credit can be applied toward another date, time or tent during 2021 Oktoberfest.  Prices for Oktoberfest 2021 may be above or below your credit amount.  You will be responsible for any additional cost above your credit amount.  Unused credit cannot be refunded.  The credit can only be applied to the new “ticket” or reservation price for the 2021 Oktoberfest.

Refund Policy:

All sales are final, so please only order a package after you are sure that you want them and can attend on the date and time of the package tent reservation. You cannot cancel your order if your plans change, the date or time of the event changes, you find different reservations that you prefer, or your ability to attend an event changes, nor can you substitute or exchange your reservations if you order incorrectly.

There will be no refund for cancelled, postponed, delayed or rescheduled events, including but not limited to cancellations, postponements, delays or reschedules due to any fire, earthquake, flood, substantial snowstorm, epidemic, pandemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, travel restrictions, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order, or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Site’s control. The Site may, in its sole discretion, refund the value of the food and beer vouchers for the reservation only. To qualify for a food and beer vouchers refund, you must return your tent reservation documents and food and beer vouchers as soon as possible, but in all cases, within ten (10) business days. No refunds will be given without the original reservation documents and food and beer vouchers, unless otherwise determined by the Site in its sole discretion.

Postponed or rescheduled events will not be refunded, and your tent reservations will be valid for the later date.  If your travel itinerary doesn’t allow for the later date then the Site, in its sole discretion, will make every attempt to re-sell your postponed or rescheduled tent reservations at the current fair market value, which may be more or less than your purchase price and, if sold, refund the difference less 20%.

Cancellation by Site:

The Site reserves the right to cancel any Package or extension in this program, in which case all monies received by the Site from you shall be refunded in full within 30 days. The Site’s liability is limited to refunds of payments received.

Changes to Event, Time, Seating Location:

Event date, times, venue, tents and subject matter may change. We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.

In certain instances, a tent, or any entity putting on the event will require a reservation holder to relocate his or her seat or otherwise change the table or seating configuration. You acknowledge that these changes are outside the Site’s control and we are not responsible.

Denial of Admission:

If you are experiencing difficulty getting into a tent using the reservation documents you purchased from the Site, and denial is strictly due to invalid reservation documentation, contact us immediately for assistance at the phone number provided to you in your Package. The Site’s Munich contact will make every effort to resolve the problem or provide replacement reservations in the same, or another equal or better tent, as determined by the Site. If the Site’s Munich contact are unable to provide one of the above resolutions, and in our sole discretion that the ticket was invalid, then your sole remedy will be to receive a full refund as outlined under the Buyer Protection Guarantee.

You are required to be at the tent’s reservation entrance 15 minutes prior to your reservation time and seated at your table at the designated reservation time. The tents do not honor any reservations where the you do not take your seats on time! No Exceptions.  If denial is due to not being on time, you have violated the Behavior Policy in any way, or you do not contact the Site’s Munich contact for assistance, the Site is not liable to provide any refund under the Buyer Protection Guarantee. 

Package Delivery:

The Site will make every effort to fill your Package order as soon as possible. However, because each tent and or reservation holder has varying release policies, the Site reserve the right to fill your order up to 24 hours before the event.  Packages will either be shipped to you, delivered to your Munich hotel, or you will meet a Site representative in Munich (“Meet & Greet”).  A delivery fee will be assessed in the Site shopping cart checkout that will cover delivery except where noted below.  After you place your Package order a Site representative will contact you with delivery expectations and to collect additional information from you, such as but not limited to your Munich arrival date, your Munich mobile phone number, and the name and address of your Munich Hotel.

Courier Delivery. If your Package is available via domestic shipment to your US credit card billing address prior to your departure to Germany we will ship via a major courier, such as FedEx or UPS, at no additional cost.  An adult signature will be required to accept delivery.  We will notify you once your order has shipped and you will be provided the tracking number.  You will be responsible for coordinating delivery with the courier if you are unable to be available during their delivery estimated time.  International shipments will incur additional charges.  You have the option to select delivery to your Munich hotel or Munich meet and greet at no additional cost to you.

Munich Hotel Delivery. If your Package can only be shipped from Munich, or time doesn’t allow for Courier delivery, a Site representative, or third party contracted by the Site, will deliver your Package to your Munich city-central Hotel front desk.  The Site, in its sole discretion, will determine whether your hotel is located within our Munich city-central delivery zone.  If your hotel is located outside our Munich city-central delivery zone, and the Site determines we can deliver to that hotel, there will be an additional charge.  To avoid an additional charge you have the option to arrange a Meet & Greet with the Site representative. 

It is your responsibility to communicate the correct hotel name, address, the name the reservation is registered under, check-in date, and to advise your Site representative of any changes.  It is also your responsibility to advise the hotel that you will be receiving a package and to communicate any additional information given to you by the hotel to the Site representative required to make your delivery.  You should advise the hotel the package may be delivered prior to your check-in date, and that the delivery will require a signature of acceptance by an authorized hotel staff member.

Meet & Greet Delivery. Meet & Greet delivery can be arranged with the Site representative for any order not available more than 24 hours before your Reservation date and time, where Courier delivery is impractical, Munich Hotel delivery is not possible, or at the Site’s sole discretion.  The Site representative will arrange a time and location where you will meet our Munich contact.  This is often Munich city-central close to the fairgrounds and will be at a time prior to your reservation time with enough time allowed to arrive at your tent on time.  The Site representative will require your Munich mobile number and you will be given the Munich contact mobile number.  You are responsible for contacting the Munich contact member if you are running late or are having problems finding the Meet & Greet location.  You waive any recourse from Site’s Buyer Protection Guarantee if you do not arrive at the Meet & Greet location at the designated time.

Lost, Stolen, or Damaged Reservation Documentation:

You acknowledge that tent reservation documents and food vouchers are NOT replaceable and should be treated that same as cash. The Site is not responsible for lost, stolen, damaged or destroyed reservation documents and food vouchers and are under no obligation to replace them. You are responsible for ensuring that your tent reservation documents and food vouchers are kept in a safe location.

Behavior Policy:

You agree to abide by all rules and policies of the Site, fairgrounds, tent and anyone else responsible for putting on the event. Should you fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. The site will not be liable in any way for any failure by you to abide by all rules and policy.  Tent staff and security are not tolerant with rule violations or rude behavior and at a minimum you may be asked to leave the tent immediately.  Further, you acknowledge you will be a guest of the original reservation holder, who may or may not be present during your seating.  Should any violation result in the loss of future table reservation rights of the reservation holder you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

The Site Package makes an attempt to outline all the rules and policies that you are required to know, although you acknowledge it may not be all inclusive.  It is your responsibility to read and follow all direction set out in the Package, and to follow and abide by any verbal directives that may be given to you by the Site representative, Munich contact, tent staff and security, police or any other authority.

Travel, Documentation and Personal Identification:

Unless specifically stated in the Package, it is your responsibility to secure, pay for and coordinate all travel and hotel reservations.  Your Package does not include any local transportation, meals, tours, or any other activity or expense not specifically stated in Package.  It is your responsibility to obtain the documentation required for their trip such as but not limited to visas, birth certificates, and photo identification.  A valid passport is required for all travelers. It should be valid six months after the return to the U.S. It is your responsibility to have proper documents before entering the European Union.  Travelers are required to show a passport for entry. The Site is not responsible for but not limited to delayed or missed flights, loss, overbooking, change of hotel reservation, or any other situation that may make you unavailable to attend your tent reservation in your Package and you will not be entitled to a refund.

Changes in Terms and Conditions:

We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following our posting of revised terms and conditions constitute your acceptance of the revised agreement.


The Site not responsible or liable for defaults of those not directly under the control of the Site.

The Site shall not be deemed liable under these rules and policies due to its inability to perform its obligations by reason of any pandemic, fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order, or any failure or delay of any transportation, power, or communications system or any other or similar cause not under SITE’S control. Notwithstanding the foregoing, Site shall be permitted to terminate this Agreement with or without notice to you in the event that you are prevented from performing hereunder due to FORCE MAJEURE.

The Site is not responsible or liable for loss, damage, theft of luggage and/or personal belongings, or for personal injury, accidents and/or illness. For your protection, it is important that you have, or purchase insurance to cover these possibilities.

To the extent permitted by the law, you release the Site (including their directors, officers, employees, consultants, contractors, agents and volunteers) from any liability for any damage, loss, liability or injury you may suffer in relation to your travel or participation in the event. You accept responsibility for your own actions.

You acknowledge that you are responsible for your own safety and for the safety of any children accompanying you. You understand that foreign countries may be unfamiliar to you, so we encourage you to be careful always.

You agree to compensate the Site for any damage, loss, liability or injury the Site or anyone else may suffer because of your willful, reckless or negligent acts or omissions.

The Site reserve the right to accept or reject any person who has purchased a Package and to expel anyone whose conduct is deemed inappropriate.

Privacy Policy

Effective date: May 04, 2018

This portion of our Policies and Terms of Use informs you of Our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

We use your data to provide and improve the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Policies and Terms of Use herein.


Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on a User’s device.

Data Controller
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject
Data Subject is any living individual who is the subject of Personal Data.

The User is the individual using our Site. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use:

We collect several different types of information for various purposes to provide and improve our Site to you.

Types of Data Collected:

Personal Data
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data
We may also collect information how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Site.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data:

We use the collected data for various purposes:

  • To provide and maintain our Site
  • To notify you about changes to our Site
  • To allow you to participate in interactive features of our Site when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Site
  • To monitor the usage of our Site
  • To detect, prevent and address technical issues

Retention of Data:

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.

Transfer of Data:

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data:

Disclosure for Law Enforcement
Under certain circumstances, We may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Empire Entertainment and Travel, Inc.
  • To prevent or investigate possible wrongdoing in connection with the Site
  • To protect the personal safety of users of the Site or the public
  • To protect against legal liability

Security of Data:

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals:

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights:

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Empire Entertainment and Travel, Inc. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers:

We may employ third party companies and individuals to facilitate our Site (“Service Providers”), to provide the Site on our behalf, to perform Site-related services or to assist us in analyzing how our Site is used.

These third parties, not limited to those listed, have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.  If we transfer personal information to third party providers, this will be solely on the basis of an agreement limiting use by the third party provider of such personal information to processing necessary to fulfil their contract with us and obligating the third party provider to take security measures with regard to such data.  We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.

We may use third-party Service Providers to monitor and analyze the use of our Site.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

We may provide paid products and/or services within the Site. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Their Privacy Policy can be viewed at https://www.verifone.com/en/us/legal

Shipping Providers
Third party shipping providers (e.g., DHL, UPS, USPS, etc.) with whom we share delivery address, contact information and shipment tracking information for the purposes of facilitating the delivery of items purchased and other delivery related communications.

Links to Other Sites:

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy:

Our Site does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Disputed Charges:

You are responsible for any and all legal fees incurred by you or Site associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Site.

Arbitration and Dispute Resolution:

You on the one hand and the Site on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this Site; (iii) Site’s services; or (iv) any tickets or other items sold or purchased through this Site shall be resolved exclusively through final and binding arbitration in Atlanta, Georgia, rather than in court. SPECIFICALLY, YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. Customer satisfaction is our number one goal. To that end, Site is committed to resolving disputes with its customers in a fair and efficient manner. Prior to commencing any arbitration related to this Agreement, you agree that if you have a dispute with Site, you must first contact our Customer Service Department at +1-404-846-8466. If our Customer Service Department is unable to achieve a satisfactory resolution, then you must notify us in writing about your claim by sending the accompanying form by certified mail to: Empire Entertainment and Travel, Inc., 3 W Paces Ferry Rd NW, STE 203, Atlanta, GA 30319. It is important that you provide as much information as possible. Our representative will respond within thirty (60) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree to begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association (“AAA”). You further agree that exclusive jurisdiction for any such arbitration shall be Atlanta, Georgia. The Demand for Arbitration and the AAA’s rules are available at www.adr.org.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement to arbitrate or the Terms is void or voidable. The arbitrator will decide the substance of all claims in accordance with the laws of the state of Georgia. The arbitrator’s award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in a court having jurisdiction thereof.

You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify us in writing within thirty (30) days of the date that you first access this site. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Site through arbitration. Written notification should be mailed by certified mail to: Entertainment and Travel, Inc., 3 W Paces Ferry Rd NW, STE 203, Atlanta, GA 30319.


Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this agreement to arbitrate.


We have the right, in its sole discretion, to modify, suspend or discontinue any part of this Site at any time, with or without notice.

Access to the Site:

We, in our sole discretion, with or without cause, and without prior notice, may terminate your access to the Site.

Force Majeure:

We shall not be deemed in default or otherwise liable under these Terms due to our inability to perform Our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by our default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under our control.


You are responsible for paying any sales taxes that may be applicable.

Governing Law:

These Terms, the use of the Site and Platform, and any sale of tickets hereunder will be governed by the state of Illinois, without reference to conflict of law principles.

Entire Agreement:

This Agreement contains the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied.

Additional Provisions:

No agency, partnership, joint venture or other relationship is intended or created by your use of the Site.

If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.

The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.

Contact Us:

If you have any questions about Our Policies and Terms of Use or Privacy Policy, please write us:

Empire Entertainment and Travel, Inc.
3 W Paces Ferry Rd NW, STE 203
Atlanta, GA 30319

(US Toll Free) 877-265-3600.
[email protected]

© 2021 Oktoberfest Tickets | Terms & Conditions